[Bcma-l] Request for Proposals for Technical Support Services
bcma-l@museumsassn.bc.ca
bcma-l@museumsassn.bc.ca
Wed, 18 Jun 2008 11:59:46 -0700
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> Request for Proposals for Technical Support Services
> Overview
> The Vancouver Museum and HR MacMillan Space Centre require first tier
> technical support services on a fee for service basis in an MS Windows/Of=
fice
> computing environment.
> =20
> Systems in use include:
> =20
> * Windows XP (requires general trouble-shooting and maintenance)
> * Windows 2000 Server
> * Microsoft Office and other miscellaneous user software; including
> Dreamweaver, Illustrator, Photoshop, Donor Perfect, Winfax (requires gene=
ral
> tech. support including installation, maintenance, trouble-shooting, coac=
hing
> users)=20
> * Maintenance of FTP Site
> =20
> Time commitment: 20-30 hours per week
> Fee: $25-30 per hour (depending on experience) to a maximum of=
100
> hours per month
> Required Services
> =A7 Provide a high degree of computer related systems services to
> administrative staff at the HR MacMillian Space Centre (approx.20) and th=
e
> Vancouver Museum (approx.15)
> =20
> =A7 Respond to staff requests for assistance and proactively encouragi=
ng
> optimal use of existing systems by coaching and demonstrating integration=
into
> day to day operations.
> =20
> Proposals will be evaluated based on the following skills, knowledge and
> experience:=20
> =20
> * Excellent communication and interpersonal skills
> * Confidence and experience in supporting staff using typical Microsoft-b=
ased
> office computing environments
> * Good working knowledge of trouble-shooting and maintenance of typical P=
C
> hardware=20
> * Ability to organize and prioritize workload with minimal supervision
> * Familiarity with database technology, especially use and customization =
of MS
> Access databases; Vantix ATMS Plus ticketing software; Audio-video techn=
ical
> support; linux system support (Mandriva/Mandrake, Red Had etc.); MAC sup=
port;
> VMWare; Symantec Ghost or other imaging tools
> =20
> =20
> Submit applications before 5:00 pm July 2, 2008:
> BY EMAIL: rmarchand@spacecentre.ca
> BY MAIL: HR MacMillan Space Centre
> 1100 Chestnut Street
> Vancouver BC V6J 3J9
> Attention: Director of Operations
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<TITLE>Request for Proposals for Technical Support Services</TITLE>
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<FONT SIZE=3D"4"><FONT FACE=3D"Arial"><SPAN STYLE=3D'font-size:13.0px'> <BR>
</SPAN></FONT></FONT><BLOCKQUOTE><FONT SIZE=3D"4"><FONT FACE=3D"Arial"><SPAN ST=
YLE=3D'font-size:14.0px'><B>Request for Proposals for Technical Support Servic=
es<BR>
</B></SPAN></FONT></FONT><FONT FACE=3D"Arial"><B><FONT SIZE=3D"5"><SPAN STYLE=3D'=
font-size:18.0px'>Overview<BR>
</SPAN></FONT></B><FONT SIZE=3D"4"><SPAN STYLE=3D'font-size:14.0px'>The Vancouv=
er Museum and HR MacMillan Space Centre require first tier technical support=
services on a fee for service basis in an MS Windows/Office computing envir=
onment. <BR>
<BR>
Systems in use include:<BR>
<BR>
</SPAN></FONT></FONT><UL><LI><FONT FACE=3D"Arial"><FONT SIZE=3D"4"><SPAN STYLE=3D=
'font-size:14.0px'>Windows XP (requires general trouble-shooting and mainten=
ance)</SPAN></FONT></FONT><FONT FACE=3D"Comic Sans MS, Verdana, Helvetica, Ari=
al"><SPAN STYLE=3D'font-size:12.0px'>=20
</SPAN></FONT><LI><FONT SIZE=3D"4"><FONT FACE=3D"Arial"><SPAN STYLE=3D'font-size:=
14.0px'>Windows 2000 Server</SPAN></FONT></FONT><FONT FACE=3D"Comic Sans MS, V=
erdana, Helvetica, Arial"><SPAN STYLE=3D'font-size:12.0px'>=20
</SPAN></FONT><LI><FONT SIZE=3D"4"><FONT FACE=3D"Arial"><SPAN STYLE=3D'font-size:=
14.0px'>Microsoft Office and other miscellaneous user software; including Dr=
eamweaver, Illustrator, Photoshop, Donor Perfect, Winfax (requires general t=
ech. support including installation, maintenance, trouble-shooting, coaching=
users)</SPAN></FONT></FONT><FONT FACE=3D"Comic Sans MS, Verdana, Helvetica, A=
rial"><SPAN STYLE=3D'font-size:12.0px'>=20
</SPAN></FONT><LI><FONT SIZE=3D"4"><FONT FACE=3D"Arial"><SPAN STYLE=3D'font-size:=
14.0px'>Maintenance of FTP Site</SPAN></FONT></FONT><FONT FACE=3D"Comic Sans M=
S, Verdana, Helvetica, Arial"><SPAN STYLE=3D'font-size:12.0px'> <BR>
</SPAN></FONT></UL><FONT SIZE=3D"4"><FONT FACE=3D"Arial"><SPAN STYLE=3D'font-size=
:14.0px'> <BR>
<B>Time commitment</B>: &nb=
sp; 20-30 hours per week<BR>
<B>Fee: <=
/B>$25-30 per hour (depending on experience) to a maximum of 100 hours per m=
onth<BR>
</SPAN></FONT></FONT><FONT FACE=3D"Arial"><FONT SIZE=3D"5"><SPAN STYLE=3D'font-si=
ze:18.0px'><B>Required Services <BR>
</B></SPAN></FONT></FONT><FONT SIZE=3D"4"><FONT FACE=3D"Wingdings"><SPAN STYLE=3D=
'font-size:14.0px'>§ </SPAN></FONT><SPAN =
STYLE=3D'font-size:14.0px'><FONT FACE=3D"Arial">Provide a high degree of compute=
r related systems services to administrative staff at the HR MacMillian Spac=
e Centre (approx.20) and the Vancouver Museum (approx.15) <BR>
<BR>
</FONT><FONT FACE=3D"Wingdings">§ </FONT><=
FONT FACE=3D"Arial">Respond to staff requests for assistance and proactively e=
ncouraging optimal use of existing systems by coaching and demonstrating int=
egration into day to day operations. <BR>
<BR>
<B>Proposals will be evaluated based on the following skills, knowledge and=
experience: <BR>
<BR>
</B></FONT></SPAN></FONT><UL><LI><FONT SIZE=3D"4"><SPAN STYLE=3D'font-size:14.0=
px'><FONT FACE=3D"Arial">Excellent communication and interpersonal skills=20
</FONT></SPAN></FONT><LI><FONT SIZE=3D"4"><SPAN STYLE=3D'font-size:14.0px'><FON=
T FACE=3D"Arial">Confidence and experience in supporting staff using typical M=
icrosoft-based office computing environments</FONT></SPAN></FONT><FONT FACE=3D=
"Comic Sans MS, Verdana, Helvetica, Arial"><SPAN STYLE=3D'font-size:12.0px'>=20
</SPAN></FONT><LI><FONT SIZE=3D"4"><FONT FACE=3D"Arial"><SPAN STYLE=3D'font-size:=
14.0px'>Good working knowledge of trouble-shooting and maintenance of typica=
l PC hardware</SPAN></FONT></FONT><FONT FACE=3D"Comic Sans MS, Verdana, Helvet=
ica, Arial"><SPAN STYLE=3D'font-size:12.0px'>=20
</SPAN></FONT><LI><FONT SIZE=3D"4"><FONT FACE=3D"Arial"><SPAN STYLE=3D'font-size:=
14.0px'>Ability to organize and prioritize workload with minimal supervision=
</SPAN></FONT></FONT><FONT FACE=3D"Comic Sans MS, Verdana, Helvetica, Arial"><=
SPAN STYLE=3D'font-size:12.0px'>=20
</SPAN></FONT><LI><FONT SIZE=3D"4"><FONT FACE=3D"Arial"><SPAN STYLE=3D'font-size:=
14.0px'>Familiarity with database technology, especially use and customizati=
on of MS Access databases; Vantix ATMS Plus ticketing software; Audio-=
video technical support; linux system support (Mandriva/Mandrake, Red Had et=
c.); MAC support; VMWare; Symantec Ghost or other imaging tools</SPAN>=
</FONT></FONT><FONT FACE=3D"Comic Sans MS, Verdana, Helvetica, Arial"><SPAN ST=
YLE=3D'font-size:12.0px'> <BR>
</SPAN></FONT></UL><FONT SIZE=3D"4"><FONT FACE=3D"Arial"><SPAN STYLE=3D'font-size=
:14.0px'> <BR>
<BR>
Submit applications before <B>5:00 pm July 2, 2008:</B> <BR>
BY EMAIL:  =
; rmarchand@spacecentre.ca <BR>
BY MAIL: =
HR MacMillan Space Centre<BR>
1100 Chestnut Street<BR>
Vancouver BC V6J 3J9 <BR>
Attention: Director of Operations<BR>
</SPAN></FONT></FONT></BLOCKQUOTE><FONT FACE=3D"Comic Sans MS, Verdana, Helve=
tica, Arial"><SPAN STYLE=3D'font-size:12.0px'><BR>
<BR>
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