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<p>Hi,</p>
<p>The Kimberley Heritage Museum has monitoring the comments on this
issue. We too were a by donation museum until 2 years ago. we
found that people were not carrying cash, so donations dropped off
considerably. We started to charge $3 per adult and $2 per student
and under 10 free. We changed this to $4 per adult and $3 per
student and added a family rate of $12 and kept under 10 free.
There are still those who do not want to pay, but the ones who do
give us great comments and we still get money in the donation box.
We seem to have a similar situation as Creston, where getting the
word out that we are "worth the money" is a problem we haven't
seem to crack. Thaks to Tammy for stating the situation so well.</p>
<p>Marie Stang</p>
<p>Administrator</p>
<br>
<div class="moz-cite-prefix">On 10/08/2018 3:54 PM, Moderated BCMA
subscriber listserv. wrote:<br>
</div>
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<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US">I
meant to chime in on this last week, and it slipped my mind.
Creston Museum is a small museum in a small community, and
we charge admission in summer - $4 for adults, $3 youth, and
$10 for a family (we’re pretty flexible on what constitutes
a family). In winter, we switch to an admission by donation
system, because it’s cold so visits tend to be shorter, and
we almost always have part of it torn up while we change an
exhibit or repaint a room or something.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US">In
summer, most people pay the admission without questions,
though we occasionally get people who refuse to pay
admission, or who walk in with no money in any form because
they expect it will be free; and on days when we do go with
admission by donation (event days, for example), our per
person revenues drop to less than $2. On the other hand, we
also get a lot of comments that “it’s worth much more than
we charge,” but if we tried charging more, I know we would
lose visitors. But in winter, we regularly get people
handing us $20 donations and more. The difference is that in
winter, people hand us the donation after they’ve visited
and in summer, they’re asked for admission when they arrive.
So, if we could figure out a way to show people how
fantastic we are before they’ve seen it, we could probably
go to an admission-by-donation format and considerably
increase our admission revenues.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US">Tammy<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="color:#1F497D;mso-fareast-language:EN-CA">--------------------------------------------------<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="color:#1F497D;mso-fareast-language:EN-CA">Tammy
Bradford, Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="color:#1F497D;mso-fareast-language:EN-CA">Creston
Museum<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="color:#1F497D;mso-fareast-language:EN-CA">219 Devon
Street, Creston BC V0B 1G3<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="color:#1F497D;mso-fareast-language:EN-CA">250-428-9262<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D" lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1
1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span
style="mso-fareast-language:EN-CA" lang="EN-US">From:</span></b><span
style="mso-fareast-language:EN-CA" lang="EN-US">
<a class="moz-txt-link-abbreviated" href="mailto:bcma-bounces@lists.vifa.ca">bcma-bounces@lists.vifa.ca</a>
<a class="moz-txt-link-rfc2396E" href="mailto:bcma-bounces@lists.vifa.ca"><bcma-bounces@lists.vifa.ca></a> <b>On Behalf Of </b>Moderated
BCMA subscriber listserv.<br>
<b>Sent:</b> Thursday, August 09, 2018 5:02 PM<br>
<b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:bcma@lists.vifa.ca">bcma@lists.vifa.ca</a><br>
<b>Subject:</b> Re: [BCMA] To charge or not to charge?<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Dear Museum
Friends,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you for
the generous response to this query around admissions
policies. Responses continue to trickle in, so let’s
continue to share our experience. Later on, I will do my
best to summarize and report back with some takeaways from
this critical conversation.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Linda<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span
style="color:#1F497D;mso-fareast-language:EN-CA"><img
style="width:4.0312in;height:.9791in" id="_x0000_i1025"
src="cid:part1.65C3740E.94BFD77B@shawbiz.ca" alt="Linda
Digby_email tags-small" class="" height="94" width="387"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1
1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span
style="mso-fareast-language:EN-CA" lang="EN-US">From:</span></b><span
style="mso-fareast-language:EN-CA" lang="EN-US"> <a
href="mailto:bcma-bounces@lists.vifa.ca"
moz-do-not-send="true">bcma-bounces@lists.vifa.ca</a>
[<a href="mailto:bcma-bounces@lists.vifa.ca"
moz-do-not-send="true">mailto:bcma-bounces@lists.vifa.ca</a>]
<b>On Behalf Of </b>Moderated BCMA subscriber listserv.<br>
<b>Sent:</b> August-01-18 3:21 PM<br>
<b>To:</b> <a href="mailto:bcma@lists.vifa.ca"
moz-do-not-send="true">bcma@lists.vifa.ca</a><br>
<b>Subject:</b> [BCMA] To charge or not to charge?<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Dear Friends,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We operate three museums in downtown
Kelowna, with admission by donation. Our admissions policy is
under review, and we would like to know what other museums
have learned about admission policy. What are museums of
various size categories handling admission? Does charging
admission, rather than asking for a donation, increase or
decrease revenues? How does it impact visitation? What else
has been learned?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Here is our experience: Kelowna Museums
Society sees just under 40,000 visitors a year at our three
museums. We have a long history of offering admission by
donation. Last year, we posted small signs on the donation
boxes stating the suggested donation is $5 per person. This
worked for us, and we noticed an increase in donation box
revenues. Based on recent performance, our budget reflects
anticipated donation box revenues from our three facilities of
$34,000. Our average donation per person is about half of our
suggested donation, or around $2.50 (some of our visitors pay
program fees that are not reflected in the donation box
revenue line, so this average refers to casual drop-in
visitors). <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The board would like to know if revenues
would increase if we instituted an admission fee.
Alternatively, they wonder if it would be beneficial to make
our suggested donation signage more prominent and detailed,
with suggested donations for individuals, families, seniors,
students, etc. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">General comments may be shared with the
entire listserv community. Anyone who would like to engage in
a more detailed exchange may contact me directly at:<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:ldigby@kelownamuseums.ca"
moz-do-not-send="true">ldigby@kelownamuseums.ca</a>, or
778-478-0346<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Best,<o:p></o:p></p>
<p class="MsoNormal">Linda<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-CA"><img
style="width:4.0312in;height:.9791in" id="Picture_x0020_1"
src="cid:part6.F8C682EF.B9FAC499@shawbiz.ca" alt="Linda
Digby_email tags-small" class="" height="94" width="387"
border="0"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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