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<div style="direction:ltr">This happened at the Museum of Vancouver.</div>
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<div dir="ltr" style="direction:ltr">They stated that the visited the museum and wanted an 80$ refund. He also provided us with a “bank statement” but I couldn’t find the charge in our POS. Also, his “statement” wasn’t even an attached image, it was a table
graph that they wrote.</div>
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<div dir="ltr" style="direction:ltr">We ended up never getting back to them after it was very obvious on it being a scam.</div>
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<div dir="ltr" style="direction:ltr">I’ve attached the “bank statement” and the original email to this.</div>
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<div dir="ltr" style="direction:ltr">I hope this helps</div>
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<font size="2" face="Calibri,sans-serif"><span style="margin:0px; font-size:11pt"><font color="#404040" style=""><span style="margin:0px; font-size:12pt; font-family:Calibri,Helvetica,sans-serif"><b>Brandon Rivas</b></span></font></span></font></div>
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<span style="margin:0px; font-size:12pt; font-family:Calibri,Helvetica,sans-serif"></span><font size="2" face="Calibri,sans-serif"><span style="margin:0px; font-size:11pt"><font color="#404040" style=""><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif">Visitor
Experience Supervisor| Museum of Vancouver</span></font></span></font></div>
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<span style="margin:0px; font-size:11pt; font-family:Calibri,Helvetica,sans-serif"></span><font size="2" face="Calibri,sans-serif"><span style="margin:0px; font-size:11pt"><font color="#404040" style=""><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif">1100
Chestnut St | Vancouver BC |V6J 3J9</span></font></span></font></div>
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<font size="2" face="Calibri,sans-serif"><span style="margin:0px; font-size:11pt"><font color="#404040" style=""><a href="https://museumofvancouver.ca/" target="_blank" rel="noopener noreferrer" title="https://museumofvancouver.ca/" style="margin:0px"><span style="margin:0px; font-family:Calibri,Helvetica,sans-serif">museumofvancouver.ca</span></a><br>
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<p style="color: black; margin-top: 0px; margin-bottom: 0px;"><span lang="en-US" style="margin: 0px; color: rgb(31, 73, 125);"> </span><img class="EmojiInsert" alt="1490200083860_untitled.png" style="margin:0px; max-width:100%; height:auto" data-outlook-trace="F:1|T:1" src="cid:bfb93c17-7716-4b5b-b1dd-b719481c00f7"><br>
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<span style="margin: 0px; font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(33, 33, 33); background-color: white;"></span><span style="margin: 0px; font-size: 11pt; font-family: "Calibri Light", "Helvetica Light", sans-serif; color: black; background-color: white;"></span>
<p style="margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; background-color: rgb(255, 255, 255);">
<b><span style="margin: 0px; font-size: 12pt; color: rgb(127, 127, 127);">Featured Exhibitions:</span></b><span style="margin: 0px; font-size: 12pt; color: rgb(127, 127, 127);"><br>
<br>
</span><i><span style="margin: 0px; font-size: 12pt; color: rgb(68, 114, 196);"><a href="https://museumofvancouver.ca/acts-of-resistance" target="_blank" rel="noopener noreferrer" style="margin:0px"><b><span style="margin: 0px; background: white;">Acts of Resistance</span></b><span style="margin:0px"> </span></a></span></i><span style="margin: 0px; font-size: 12pt; color: rgb(68, 114, 196);"></span></p>
<p style="margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; background-color: rgb(255, 255, 255);">
<span style="margin: 0px; font-size: 12pt; color: rgb(68, 114, 196);"> </span></p>
<p style="margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; background-color: rgb(255, 255, 255);">
<b><i><span style="margin: 0px; font-size: 12pt; color: rgb(68, 114, 196);"><a href="https://museumofvancouver.ca/haida-now" target="_blank" rel="noopener noreferrer" style="margin:0px"><span style="margin:0px">Haida Now:</span><span style="margin:0px; font-weight:normal"> </span><span style="margin: 0px; font-weight: normal; color: blue;"> </span></a></span></i></b><i><span style="margin: 0px; font-size: 12pt; color: rgb(33, 33, 33);">A
Visual Feast of Innovation and Tradition.</span></i><span style="margin: 0px; color: rgb(33, 33, 33);"></span></p>
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<b><span lang="EN-US" style="margin: 0px; color: rgb(127, 127, 127);"> </span></b></p>
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<i><span style="margin: 0px; font-size: 12pt; color: rgb(68, 114, 196);"><a href="https://museumofvancouver.ca/helping-each-other" target="_blank" rel="noopener noreferrer" style="margin:0px"><b><span style="margin: 0px; background: white;">c̓əc̓əwitəl̕ | helping
each other | ch’áwatway</span></b><span style="margin:0px"> </span></a></span></i><span style="margin: 0px; font-size: 12pt; color: rgb(68, 114, 196);"></span></p>
<p style="margin: 0cm; font-size: 11pt; font-family: Calibri, sans-serif; background-color: rgb(255, 255, 255);">
<span style="margin: 0px; color: rgb(33, 33, 33);"> </span></p>
<p style="margin: 0cm 0cm 12pt; font-size: 11pt; font-family: Calibri, sans-serif; background-color: rgb(255, 255, 255);">
<span lang="EN-US" style="margin: 0px; background: white; color: black;">We acknowledge that MOV is located within the unceded, ancestral territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and<span> </span><span style="margin:0px; padding:0cm; border:1pt none windowtext">səlilwətaɬ</span><span> </span>(Tsleil-Waututh)
Nations.</span></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif"><b>From:</b> bcma-bounces@lists.vifa.ca <bcma-bounces@lists.vifa.ca> on behalf of Moderated BCMA subscriber listserv. <bcma@lists.vifa.ca><br>
<b>Sent:</b> Monday, September 21, 2020 9:24 AM<br>
<b>To:</b> bcma@lists.vifa.ca<br>
<b>Subject:</b> Re: [BCMA] Refund scam alert
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<span style="color: rgb(31, 73, 125);">This person hit MOA too!</span></p>
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<b>From:</b> bcma-bounces@lists.vifa.ca <bcma-bounces@lists.vifa.ca> <b>On Behalf Of
</b>Moderated BCMA subscriber listserv.<br>
<b>Sent:</b> Friday, September 18, 2020 12:50 PM<br>
<b>To:</b> bcma@lists.vifa.ca<br>
<b>Subject:</b> Re: [BCMA] Refund scam alert</p>
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<span style="color: rgb(31, 73, 125);">Burnaby Village Museum is also a no fee museum and we still had this happen too. The date in question was also when the site was closed for the season.
</span></p>
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<b><span lang="EN-CA" style="font-size: 12pt; color: rgb(31, 73, 125);">Lisa Langlet</span></b></p>
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<b><span style="font-size: 12pt; color: rgb(31, 73, 125);"> </span></b></p>
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<b><span style="color: rgb(31, 73, 125);">Special Events Officer</span></b></p>
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<span style="font-size: 10pt; color: rgb(64, 64, 64);">Direct: </span><span lang="EN-CA" style="font-size: 10pt; color: rgb(64, 64, 64);">604-297-4549</span></p>
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<span lang="EN-CA" style="font-size: 10pt; color: rgb(64, 64, 64);">Cell: 604-290-8564</span><span style="font-size: 10pt; color: rgb(64, 64, 64);"></span></p>
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<span style="font-size:10pt">City of Burnaby | Parks, Recreation and Cultural Services</span></p>
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<span style="font-size:10pt">Burnaby Village Museum | 6501 Deer Lake Avenue | Burnaby, BC V5G 3T6</span></p>
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<span style="font-size:10pt"> </span></p>
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<b><span style="font-size:10pt">Our Vision: A world-class city committed to creating and sustaining the best quality of life for our entire community.</span></b></p>
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<i><span lang="EN-CA" style="font-size:8pt">The contents of this email message are solely the writings, thoughts and/or ideas of the account holder and may not necessarily reflect those of the City of Burnaby.</span></i><span lang="EN-CA" style="font-size:8pt">
<i>If you have any concerns regarding inappropriate use of this account please e-mail the
<a href="mailto:postmaster@burnaby.ca" style=""><span style="">postmaster@burnaby.ca</span></a></i></span><span style="font-size:8pt"></span></p>
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<span style="color: rgb(31, 73, 125);"> </span></p>
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<b>From:</b> <a href="mailto:bcma-bounces@lists.vifa.ca" style="">bcma-bounces@lists.vifa.ca</a> <<a href="mailto:bcma-bounces@lists.vifa.ca" style="">bcma-bounces@lists.vifa.ca</a>>
<b>On Behalf Of </b>Moderated BCMA subscriber listserv.<br>
<b>Sent:</b> Friday, September 18, 2020 11:15 AM<br>
<b>To:</b> <a href="mailto:bcma@lists.vifa.ca" style="">bcma@lists.vifa.ca</a><br>
<b>Subject:</b> Re: [BCMA] Refund scam alert</p>
</div>
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<b><span lang="EN-CA" style="font-size: 10pt; color: rgb(156, 101, 0);">CAUTION:</span></b><span lang="EN-CA" style="font-size: 10pt; color: black;"> This email originated from outside of the organization. Do not click links or open attachments unless you recognize
the sender and know the content is safe. <b>The City will never ask for personal or account information or account password through email.</b> If you feel this email is malicious or a scam, please forward it to
<a href="mailto:phishing@burnaby.ca" style="">phishing@burnaby.ca</a></span></p>
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<span lang="EN-CA" style="font-family: Calibri, sans-serif; color: black;">Thanks for this warning. Fortunately, admission to our museum is free or by voluntary donation, so this scammer would have no leverage with us.</span></p>
<p style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: "Times New Roman", serif;">
<span lang="EN-CA" style="font-family: Calibri, sans-serif; color: black;"> </span></p>
<p style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: "Times New Roman", serif;">
<span lang="EN-CA" style="font-family: Calibri, sans-serif; color: black;">Dr. Peter Moogk</span></p>
<p style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: "Times New Roman", serif;">
<span lang="EN-CA" style="font-family: Calibri, sans-serif; color: black;">Curator</span></p>
<p style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: "Times New Roman", serif;">
<span lang="EN-CA" style="font-family: Calibri, sans-serif; color: black;">15th Field Artillery Regiment, RCA, Museum</span></p>
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<b><span lang="EN-CA" style="color: black;">From:</span></b><span lang="EN-CA" style="color: black;">
<a href="mailto:bcma-bounces@lists.vifa.ca" style="">bcma-bounces@lists.vifa.ca</a> <<a href="mailto:bcma-bounces@lists.vifa.ca" style="">bcma-bounces@lists.vifa.ca</a>> on behalf of Moderated BCMA subscriber listserv. <<a href="mailto:bcma@lists.vifa.ca" style="">bcma@lists.vifa.ca</a>><br>
<b>Sent:</b> Thursday, September 17, 2020 9:49:05 AM<br>
<b>To:</b> <a href="mailto:bcma@lists.vifa.ca" style="">bcma@lists.vifa.ca</a><br>
<b>Subject:</b> [BCMA] Refund scam alert</span><span lang="EN-CA" style="font-size:12.0pt; font-family:"Times New Roman",serif">
</span></p>
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<span lang="EN-CA">A heads-up for museum and heritage sites in Metro Vancouver: </span>
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<span lang="EN-CA"> </span></p>
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<span lang="EN-CA">Someone recently tried to scam our museum into refunding their admission fees. Originally beginning with a false claim of “bad service” (saying we sold a ticket to their family 15 minutes prior to closing so they wanted their money back -
which we had proof that it did not happen), this escalated into an accusation of “siphoning from their bank account” and a false threat of an RCMP report being filed. A copy of their “bank statement” led us to believe that he has tried the same scam with other
museums and galleries. </span></p>
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<span lang="EN-CA">If this sounds familiar, please contact me and I can provide information on how to deal with this individual.
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<span lang="EN-CA" style="color: black;">Mimi Horita</span></p>
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<span lang="EN-CA" style="color: black;">Marketing & Visitor Services Manager<br>
Gulf of Georgia Cannery Society<br>
<a href="mailto:mimi.horita@gogcannery.org" style="">mimi.horita@gogcannery.org</a> | t: 604.664.9006</span></p>
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<a href="http://www.gulfofgeorgiacannery.org/" style=""><span lang="EN-CA" style="color: blue;">gulfofgeorgiacannery.org</span></a></p>
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<i><span lang="EN-CA" style="font-size:9pt">Experience Canada’s West Coast fishing history at the Gulf of Georgia Cannery National Historic Site</span></i></p>
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