[Bcma-l] Heritage Tourism Workshop at Royal Roads on March 17, 2007
bcma-l@museumsassn.bc.ca
bcma-l@museumsassn.bc.ca
Sun, 4 Feb 2007 16:24:41 -0800
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Introduction to Heritage Tourism
An introductory workshop for museum professionals, community leaders,
heritage planners, employees and business owners in the tourism industry,
students in tourism, history and business programs as well as citizens
interested in new ways to improve their local community. The workshop
introduces participants to the benefits of heritage tourism to their local
community and their tourism business or cultural organization. Hands-on
exercises will provide participants with the tools to develop their own
heritage tourism action plan.
Topics:
** Definition of heritage tourism
** Tourism trends and potential for heritage tourism in BC
** Benefits of heritage tourism to communities and businesses
** Six steps to successful heritage tourism:
** Identify opportunities
** Measure market potential
** Partnering and packaging
** Reach your market
** Develop an action plan
** Evaluate
** Your next steps?
Learning Outcomes:
** An understanding of the potential benefits of heritage
tourism to their community and their organization
** A set of tools that will enable them to utilize the benefits
for their own organization
** A set of goals and an action plan to implement their heritage
tourism goals
Facilitator: Ursula Pfahler is the owner and operator of Poda
Communications, a tourism consulting and training business. She has
facilitated a wide variety of tourism workshops in BC communities and
regularly presents on Heritage/Cultural Tourism issues at tourism
conferences and in educational institutions such as the Cultural Resource
Management Program at UVic, the Tourism Management Program at Capilano
College and Camosun College. She has been involved in BC's tourism industry
for almost 13 years - and all aspects of group travel including tour design,
administration and marketing. Ursula has a passion for aboriginal tourism
and has been a member of Aboriginal Tourism BC since 1999. Ursula is a
certified SuperHost community trainer for Tourism Victoria and a Master
Trainer for Tourism BC.
Janet Jones has facilitated Heritage Tourism Workshops in British Columbia
communities including Terrace, Duncan, Ladysmith, Colwood, Surrey, Powell
River and Oliver drawing from 36 years of experience in the federal
government including Manager of the Victoria office of the federal
Department of Canadian Heritage, responsible for the delivery on Vancouver
Island and the BC North Coast, of a multitude of national programs relating
to arts, culture, heritage and museums, official languages, Canadian
identity, exchanges, multiculturalism and sport, all of which are linked to
tourism. Janet is a member of the Tourism Victoria Strategic Issues
Committees and participates in BC Cruise Initiative workshops in Prince
Rupert and Campbell River. She speaks on Heritage/Cultural Tourism issues at
conferences in BC (Aboriginal Tourism Conference in Prince Rupert, BC
Museums Association's Annual Conference, Heritage Society of British
Columbia, BC Parks and Recreation Association) and in the United States at
Western Museums Association conferences.
Length: 1 day
Date: March 17, 2007
Times: 8:30 am - 4:30 pm
Cost: $ 165.00 + GST
Course Number: PATE1093 (Oct) or PATE1094 (Mar)
Register online at http://www.royalroads.ca/continuing-studies using Visa,
MasterCard or American Express (Amex), or by telephone, Monday to Friday,
9:00 am - 4:00 pm at (250) 391-2600, ext. 4801, or Toll Free at
1-866-890-0220, or come by in person to the Continuing Studies reception
area in the Grant Building, 2005 Sooke Road, Victoria, BC, Canada V9B 5Y2.
CONTINUING STUDIES
Ursula Pfahler
__________________________
PODA Communications
__________________________
(250) 995-1948
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<div class=3DSection1>
<p class=3DMsoNormal align=3Dcenter =
style=3D'mso-margin-top-alt:0in;margin-right:
-1.8pt;margin-bottom:0in;margin-left:1.25in;margin-bottom:.0001pt;text-al=
ign:
center;text-autospace:none'><b><font size=3D3 color=3Dblack =
face=3DVerdana><span
style=3D'font-size:12.0pt;font-family:Verdana;color:black;font-weight:bol=
d'>Introduction
to Heritage Tourism </span></font></b><font color=3Dblack =
face=3DVerdana><span
style=3D'font-family:Verdana;color:black'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-margin-top-alt:0in;margin-right:-1.8pt;
margin-bottom:0in;margin-left:1.25in;margin-bottom:.0001pt;text-autospace=
:none'><font
size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;
color:black'>An introductory workshop for museum professionals, =
community
leaders, heritage planners, employees and business owners in the tourism
industry, students in tourism, history and business programs as well as
citizens interested in new ways to improve their local community. The =
workshop
introduces participants to the benefits of heritage tourism to their =
local
community and their tourism business or cultural organization. Hands-on
exercises will provide participants with the tools to develop their own
heritage tourism action plan. <o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D1 =
color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black;
font-weight:bold'>Topics: </span></font></b><font size=3D1 color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><o:p></o:p></sp=
an></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1;
text-autospace:none'><![if !supportLists]><font size=3D1 color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><span
style=3D'mso-list:Ignore'><font size=3D1 face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><font size=3D1 =
color=3Dblack
face=3DWingdings><span =
style=3D'font-size:9.0pt;font-family:Wingdings;color:black'>􀂃
</span></font><font size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:
9.0pt;font-family:Verdana;color:black'>Definition of heritage tourism =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1;
text-autospace:none'><![if !supportLists]><font size=3D1 color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><span
style=3D'mso-list:Ignore'><font size=3D1 face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><font size=3D1 =
color=3Dblack
face=3DWingdings><span =
style=3D'font-size:9.0pt;font-family:Wingdings;color:black'>􀂃
</span></font><font size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:
9.0pt;font-family:Verdana;color:black'>Tourism trends and potential for
heritage tourism in BC <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1;
text-autospace:none'><![if !supportLists]><font size=3D1 color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><span
style=3D'mso-list:Ignore'><font size=3D1 face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><font size=3D1 =
color=3Dblack
face=3DWingdings><span =
style=3D'font-size:9.0pt;font-family:Wingdings;color:black'>􀂃
</span></font><font size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:
9.0pt;font-family:Verdana;color:black'>Benefits of heritage tourism to
communities and businesses <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1;
text-autospace:none'><![if !supportLists]><font size=3D1 color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><span
style=3D'mso-list:Ignore'><font size=3D1 face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><font size=3D1 =
color=3Dblack
face=3DWingdings><span =
style=3D'font-size:9.0pt;font-family:Wingdings;color:black'>􀂃
</span></font><font size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:
9.0pt;font-family:Verdana;color:black'>Six steps to successful heritage
tourism: <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l0 level2 lfo1;
text-autospace:none'><![if !supportLists]><font size=3D1 color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><span
style=3D'mso-list:Ignore'><font size=3D1 face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><font size=3D1 =
color=3Dblack
face=3DWingdings><span =
style=3D'font-size:9.0pt;font-family:Wingdings;color:black'>􀂃
</span></font><font size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:
9.0pt;font-family:Verdana;color:black'>Identify opportunities =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l0 level2 lfo1;
text-autospace:none'><![if !supportLists]><font size=3D1 color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><span
style=3D'mso-list:Ignore'><font size=3D1 face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><font size=3D1 =
color=3Dblack
face=3DWingdings><span =
style=3D'font-size:9.0pt;font-family:Wingdings;color:black'>􀂃
</span></font><font size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:
9.0pt;font-family:Verdana;color:black'>Measure market potential =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l0 level2 lfo1;
text-autospace:none'><![if !supportLists]><font size=3D1 color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><span
style=3D'mso-list:Ignore'><font size=3D1 face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><font size=3D1 =
color=3Dblack
face=3DWingdings><span =
style=3D'font-size:9.0pt;font-family:Wingdings;color:black'>􀂃
</span></font><font size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:
9.0pt;font-family:Verdana;color:black'>Partnering and packaging =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l0 level2 lfo1;
text-autospace:none'><![if !supportLists]><font size=3D1 color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><span
style=3D'mso-list:Ignore'><font size=3D1 face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><font size=3D1 =
color=3Dblack
face=3DWingdings><span =
style=3D'font-size:9.0pt;font-family:Wingdings;color:black'>􀂃
</span></font><font size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:
9.0pt;font-family:Verdana;color:black'>Reach your market =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l0 level2 lfo1;
text-autospace:none'><![if !supportLists]><font size=3D1 color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><span
style=3D'mso-list:Ignore'><font size=3D1 face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><font size=3D1 =
color=3Dblack
face=3DWingdings><span =
style=3D'font-size:9.0pt;font-family:Wingdings;color:black'>􀂃
</span></font><font size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:
9.0pt;font-family:Verdana;color:black'>Develop an action plan =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l0 level2 lfo1;
text-autospace:none'><![if !supportLists]><font size=3D1 color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><span
style=3D'mso-list:Ignore'><font size=3D1 face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><font size=3D1 =
color=3Dblack
face=3DWingdings><span =
style=3D'font-size:9.0pt;font-family:Wingdings;color:black'>􀂃
</span></font><font size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:
9.0pt;font-family:Verdana;color:black'>Evaluate =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.75in;text-indent:-.25in;mso-list:l0 level2 lfo1;
text-autospace:none'><![if !supportLists]><font size=3D1 color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><span
style=3D'mso-list:Ignore'><font size=3D1 face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><font size=3D1 =
color=3Dblack
face=3DWingdings><span =
style=3D'font-size:9.0pt;font-family:Wingdings;color:black'>􀂃
</span></font><font size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:
9.0pt;font-family:Verdana;color:black'>Your next steps? =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D1 =
color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><o:p> </o:=
p></span></font></p>
<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D1 =
color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black;
font-weight:bold'>Learning Outcomes: </span></font></b><font size=3D1
color=3Dblack face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;
color:black'><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo2;
text-autospace:none'><![if !supportLists]><font size=3D1 color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><span
style=3D'mso-list:Ignore'><font size=3D1 face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><font size=3D1 =
color=3Dblack
face=3DWingdings><span =
style=3D'font-size:9.0pt;font-family:Wingdings;color:black'>􀂃
</span></font><font size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:
9.0pt;font-family:Verdana;color:black'>An understanding of the potential
benefits of heritage tourism to their community and their organization =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo2;
text-autospace:none'><![if !supportLists]><font size=3D1 color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><span
style=3D'mso-list:Ignore'><font size=3D1 face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><font size=3D1 =
color=3Dblack
face=3DWingdings><span =
style=3D'font-size:9.0pt;font-family:Wingdings;color:black'>􀂃
</span></font><font size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:
9.0pt;font-family:Verdana;color:black'>A set of tools that will enable =
them to
utilize the benefits for their own organization =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo2;
text-autospace:none'><![if !supportLists]><font size=3D1 color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><span
style=3D'mso-list:Ignore'><font size=3D1 face=3D"Times New Roman"><span
style=3D'font:7.0pt "Times New =
Roman"'>  =
;
</span></font></span></span></font><![endif]><font size=3D1 =
color=3Dblack
face=3DWingdings><span =
style=3D'font-size:9.0pt;font-family:Wingdings;color:black'>􀂃
</span></font><font size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:
9.0pt;font-family:Verdana;color:black'>A set of goals and an action plan =
to
implement their heritage tourism goals <o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D1 =
color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><o:p> </o:=
p></span></font></p>
<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D1 =
color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black;
font-weight:bold'>Facilitator: Ursula Pfahler </span></font></b><font =
size=3D1
color=3Dblack face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;
color:black'>is the owner and operator of Poda Communications, a tourism
consulting and training business. She has facilitated a wide variety of =
tourism
workshops in BC communities and regularly presents on Heritage/Cultural =
Tourism
issues at tourism conferences and in educational institutions such as =
the
Cultural Resource Management Program at UVic, the Tourism Management =
Program at
<st1:PlaceName w:st=3D"on">Capilano</st1:PlaceName> <st1:PlaceType =
w:st=3D"on">College</st1:PlaceType>
and <st1:place w:st=3D"on"><st1:PlaceName =
w:st=3D"on">Camosun</st1:PlaceName> <st1:PlaceType
w:st=3D"on">College</st1:PlaceType></st1:place>. She has been involved =
in
BC’s tourism industry for almost 13 years – and all aspects =
of
group travel including tour design, administration and marketing. Ursula =
has a
passion for aboriginal tourism and has been a member of Aboriginal =
Tourism BC
since 1999. Ursula is a certified SuperHost community trainer for =
Tourism
Victoria and a Master Trainer for <st1:place w:st=3D"on"><st1:City =
w:st=3D"on">Tourism</st1:City>
<st1:State w:st=3D"on">BC</st1:State></st1:place>. =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal style=3D'text-autospace:none'><b><font size=3D1 =
color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black;
font-weight:bold'>Janet Jones </span></font></b><font size=3D1 =
color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'>has
facilitated Heritage Tourism Workshops in British Columbia communities
including Terrace, Duncan, Ladysmith, Colwood, Surrey, Powell River and =
Oliver
drawing from 36 years of experience in the federal government including =
Manager
of the Victoria office of the federal Department of Canadian Heritage,
responsible for the delivery on Vancouver Island and the BC North Coast, =
of a
multitude of national programs relating to arts, culture, heritage and =
museums,
official languages, Canadian identity, exchanges, multiculturalism and =
sport,
all of which are linked to tourism. Janet is a member of the Tourism =
Victoria
Strategic Issues Committees and participates in BC Cruise Initiative =
workshops
in <st1:City w:st=3D"on">Prince Rupert</st1:City> and <st1:City =
w:st=3D"on"><st1:place
w:st=3D"on">Campbell River</st1:place></st1:City>. She speaks on =
Heritage/Cultural
Tourism issues at conferences in BC (Aboriginal Tourism Conference in =
Prince
Rupert, BC Museums Association's Annual Conference, Heritage Society of =
British
Columbia, BC Parks and Recreation Association) and in the United States =
at
Western Museums Association conferences. <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:1.5in;text-autospace:none'><b><font
size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;
color:black;font-weight:bold'>Length: </span></font></b><font size=3D1
color=3Dblack face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;
color:black'>1 day <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:1.5in;text-autospace:none'><b><font
size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;
color:black;font-weight:bold'>Date: </span></font></b><font size=3D1 =
color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'>March
17, 2007 <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:1.5in;text-autospace:none'><b><font
size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;
color:black;font-weight:bold'>Times: </span></font></b><font size=3D1
color=3Dblack face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;
color:black'>8:30 am – 4:30 pm <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:1.5in;text-autospace:none'><b><font
size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;
color:black;font-weight:bold'>Cost: </span></font></b><font size=3D1 =
color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'>$
165.00 + GST <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-left:1.5in;text-autospace:none'><b><font
size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;
color:black;font-weight:bold'>Course Number: </span></font></b><font =
size=3D1
color=3Dblack face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;
color:black'>PATE1093 (Oct) or PATE1094 (Mar) =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'margin-right:-1.8pt;text-autospace:none'><font
size=3D1 color=3Dblack face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;
color:black'>Register online at <b><span =
style=3D'font-weight:bold'>http://www.royalroads.ca/continuing-studies
</span></b>using Visa, MasterCard or American Express (Amex), or by =
telephone,
Monday to Friday, 9:00 am – 4:00 pm at <b><span =
style=3D'font-weight:bold'>(250)
391-2600, ext. 4801</span></b>, or <b><span =
style=3D'font-weight:bold'>Toll Free
at 1-866-890-0220</span></b>, or come by in person to the Continuing =
Studies
reception area in the <st1:place w:st=3D"on"><st1:PlaceName =
w:st=3D"on"><b><span
style=3D'font-weight:bold'>Grant</span></b></st1:PlaceName><b><span
style=3D'font-weight:bold'> <st1:PlaceName =
w:st=3D"on">Building</st1:PlaceName></span></b></st1:place><b><span
style=3D'font-weight:bold'>, <st1:address w:st=3D"on"><st1:Street =
w:st=3D"on">2005
Sooke Road</st1:Street><span style=3D'font-weight:normal'>, <st1:City =
w:st=3D"on">Victoria</st1:City>,
<st1:State w:st=3D"on">BC</st1:State>, <st1:country-region =
w:st=3D"on">Canada</st1:country-region>
<st1:PostalCode w:st=3D"on">V9B =
5Y2</st1:PostalCode></span></st1:address><span
style=3D'font-weight:normal'>. =
<o:p></o:p></span></span></b></span></font></p>
<p class=3DMsoNormal style=3D'text-autospace:none'><font size=3D1 =
color=3Dblack
face=3DVerdana><span =
style=3D'font-size:9.0pt;font-family:Verdana;color:black'><o:p> </o:=
p></span></font></p>
<p class=3DMsoNormal align=3Dright =
style=3D'text-align:right;text-autospace:none'><font
size=3D5 color=3Dwhite face=3DPapyrus><span =
style=3D'font-size:16.0pt;font-family:Papyrus;
color:white'>CONTINUING STUDIES <o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span lang=3DEN-CA =
style=3D'font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span lang=3DEN-CA =
style=3D'font-size:
10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=3DMsoNormal><strong><b><font size=3D3 face=3DArial><span =
lang=3DEN-CA
style=3D'font-size:12.0pt;font-family:Arial'>Ursula =
Pfahler</span></font></b></strong><span
lang=3DEN-CA><o:p></o:p></span></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span lang=3DEN-CA =
style=3D'font-size:
10.0pt;font-family:Arial'>__________________________</span></font><span
lang=3DEN-CA><o:p></o:p></span></p>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-CA
style=3D'font-size:12.0pt'> <o:p></o:p></span></font></p>
<p class=3DMsoNormal><strong><b><font size=3D3 face=3DArial><span =
lang=3DEN-CA
style=3D'font-size:12.0pt;font-family:Arial'>PODA =
Communications</span></font></b></strong><span
lang=3DEN-CA><o:p></o:p></span></p>
<p class=3DMsoNormal><font size=3D2 face=3DArial><span lang=3DEN-CA =
style=3D'font-size:
10.0pt;font-family:Arial'>__________________________</span></font><span
lang=3DEN-CA><o:p></o:p></span></p>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-CA
style=3D'font-size:12.0pt'> <o:p></o:p></span></font></p>
<div =
style=3D'mso-element:para-border-div;border:none;border-bottom:solid =
windowtext 1.5pt;
padding:0in 0in 1.0pt 0in'>
<p class=3DMsoNormal style=3D'border:none;padding:0in'><strong><b><font =
size=3D3
face=3DArial><span lang=3DEN-CA =
style=3D'font-size:12.0pt;font-family:Arial'>(250)
995-1948</span></font></b></strong><span =
lang=3DEN-CA><o:p></o:p></span></p>
</div>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-CA
style=3D'font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-CA
style=3D'font-size:12.0pt'><img width=3D202 height=3D102 =
id=3D"_x0000_i1025"
src=3D"cid:image001.jpg@01C74878.F6D7C640"></span><span =
lang=3DEN-CA><o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D3 face=3D"Times New Roman"><span =
lang=3DEN-CA
style=3D'font-size:12.0pt'><o:p> </o:p></span></font></p>
</div>
</body>
</html>
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